| Customization: | Available |
|---|---|
| After-sales Service: | Engineers Available to Service Machinery Overseas |
| Warranty: | 2 Year |
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Our Service
Installation service
When you finish the Preparation conditions, our fast and professional aftersales service engineer team will go to your factory to install the machine, give you the operating manual, and train your employee until they can operate the machine well.
The sample service
1. We can send you the video of the running machine.
2. You are welcome to come to visit our factory, and see the machine running.
Customized service
1. We can design the machines according your requirements(materil, power, filling type, the kinds of the bottles, and so on), at the same time we will give you our professional suggestion, as you know, we have been in this industry for many years.
After-sales service
1. We will delivery the machine and provide the bill of load on time to make sure you can get the machine quickly
2. When you finish the Preparation conditions, our fast and professional aftersales service engineer team will go to your factory to install the machine, give you the operating manual, and train your employee until they can operate the machine well.
3. We often ask feedback and offer help to our customer whose machine have been used in their factory for some time.
4. We provide one year warranty
5. Well-trained & experienced staff are to answer all your inquiries in English and Chinese
6.24 hours for engineer response (all services part 5days in customer hand by Intl' courier).
7.12 Months guarantee and life-long technical support.
8. Your business relationship with us will be confidential to any third party.
9. Good after-sale service offered, please get back to us if you got any questions.
Q1. What's your transportation way?
A1. LCL and FCL by sea, by express (DHL, TNT, UPS) and by air.
Q2. How about your packing?
A2. Professional export package,wooden case
Q3. What are your payment terms?
A3. T/T in advance
Q4. What is the lead time ?
A4. Generally if we have stock, we will deliver the machine in one week. If it need custom made, the lead time will be around 20-50 days which depends on the real situation.
Q5. How does your factory control the quality?
A5. Quality is very important, we take much attention to control our quality from raw materials to the end. We will test every machine before it leaves our factory to make sure it's working good. Our factory has passed ISO. We also have audit periodically to make sure our products qualified.
Q6. How long is the guarantee?
A6. Our machine guarantee is for one year for no human damage factor.
Q7. How should we do if we meet troubles while production?
A7. About our after sale service, if any problems or operation questions, we will show you how to solve it or offer the suggestion accordingly. Also you can send the machine back for repairing or our engineer will go to check it.
Q8. How can I contact you for details?
A8. You can click inquiry to contact us directly or email us.
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